Really easily. Simply log into your Tippla account and click the ‘Your Account’ tab from the navigation bar on the left-hand side. Select ‘Update your password’ and you’ll be prompted to enter your current password and what you’d like to change it to.

To change your address, you need to login to your Tippla account and click the ‘Your Account’ tab from the navigation bar. In the ‘Personal Details’ section, you’ll see details related to your home address. You can then update your address in a jiffy.

If you want to change any of the personal details on either your Equifax or Experian credit report, you will need to reach out to the credit bureaus to update your details.

Should you wish to close your account with Tippla, you can deactivate your account by going to 'Your Account' on the dashboard. Alternatively, you can email support@tippla.com.au and we’ll administer the request.

If you are having trouble creating a password, one possible reason could be that your password doesn't meet the criteria. Please make sure that your password:

• Has a minimum of 8 characters;
• Includes lower and upper case alphabetic letters;
• Has at least 1 symbol;
• Has at least 1 number.

If you are still struggling, please send us a message with more details about your problem.

Your credit score contains sensitive information. That’s why we need to verify it’s really you. During the verification process, you need to provide one of the following documents to prove your identity:

• Driver’s Licence
• Age Card
• Passport
• Medicare Card

If for some reason we can't verify your identity straight away, we will ask you to send the required documents directly to support@tippla.com.au. In this case, we will ask you to provide a few more documents for security reasons:

• Proof of address (important: It needs to contain your name AND address in the same document);
• 100 points of ID.

Tippla retrieves credit data from the two leading Credit Reporting Agencies (CRAs) in Australia - Equifax and Experian. Bureaus receive information from all the high street banks, credit unions and credit card companies. These agencies also receive information from local authorities and the largest lenders must also share their information with all three major agencies.

When you sign up to Tippla, you are authorising Tippla to access this information, which we hold in our systems so you can see it on our platform when you log in.